SUPPLIER RELATIONS

BIDS AND PROPOSALS
Bid Request
Rejection Of Bid
Acceptance Of Bid
Request To Beat Competitor’s Price
Rejection Of Proposal
Unable To Do Business At This Moment, Possibility Of Business In The Future
 

COMPLAINTS
Please Send Documentation
Displeased With Treatment
Displeased With Service
Displeased With Temp
From Dealer To Manufacturer Expressing Concern About New Dealer In Vicinity
 

COMPLIMENTS AND SUGGESTIONS
Suggestion To Supplier
Complimenting/Thanking Supplier
Complimenting Supplier’s Employee
Commending Employee
 

CREDIT
Requesting Credit
Requesting Credit Terms
Requesting Credit Limit Increase
Your Account Statement Is Incorrect
Follow Up Letter Regarding Credit Due
 

FINDING A SUPPLIER
Product Inquiry: Request To Send Information
Product Inquiry: Request To Call
Service Inquiry: Request To Send Information
Service Inquiry: Request To Call
Requesting Discount Information
 

ORDERS
Purchase Order
Confirm Telephone Purchase Order
Please Ship Our Order Sooner
Please Cancel Our Order
Rejection Of Alternative Product Suggestion
 

PAYMENTS
Payment Enclosed: Single Invoice
Payment Enclosed: Multiple Invoices
Check Is In Mail
New Check Is Enclosed
Apology For Returned Check, Replacement Enclosed
Apology For Returned Check: Bank Error, Replacement Enclosed
Apology For Incorrect Payment: Underpayment
Apology For Incorrect Payment: Overpayment
Apology For Late Payment
Request Extension On Payment
Your Invoice Is Incorrect
Will Remit When Work Is Complete
Will Remit When Shipment Is Complete
Requesting Discount On Early Payment
Settlement Offer On Disputed Account Balance
Possible Fraudulent Invoice
 

PRODUCT PROBLEMS
Rejection Of Shipment Due To Bad Quality: Please Re-Ship
Rejection Of Shipment Due To Bad Quality: Cancel Order
Return Product After Trial Period
Dissatisfied With Product: Please Process Return
Product Has Broken: Please Process Return
Product Has Broken: Please Repair
Product Has Broken: Please Repair Under Warranty
Product Has Broken: Please Service Under Warranty
Confirmation Of Service Appointment
Product Has Broken Repeatedly: Please Process Return
Product Has Broken Repeatedly: Please Replace
 

SHIPMENT PROBLEMS
Rejection Of Shipment Due To Late Delivery
Rejection Of Unordered Products From Unknown Supplier
Wrong Items Shipped: Please Re-Ship
Late Shipment Cannot Be Tolerated In The Future

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